X8 Drums FAQ

Find quick answers to your questions below or call us toll free at 1-800-771-9645.

You can also reach our percussion instrument experts (also musicians) by e-mail at support@x8drums.com.

Chat with a live staff member:

Order Status
Where is my tracking number?
Has my order shipped?
How do I change quantities or cancel an item in my order?
My order never arrived.
Shipping and Returns
Backordered Items
Does free shipping apply to Hawaii and Alaska?
How long will my order take to get to me?
How do I track my order?
How much is my shipping?
How do I return my product?
What is your return policy?
When will my order ship?
International Shipping

Do you ship to my country?
Website Information
Is the X8 Drums website secure?
Product Photos
Privacy Policy
Website Security
Pricing and Billing
What are my payment options?
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
I am worried about tuning the rope tuned drums. Is it hard?
This is my first drum, which one should I get? Why?
What size bag will fit my drum?
What’s the difference between the various lines of djembe drums?
Which size drum is right for me?
How do I buy/redeem a gift certificate?
How do I find my product?
How do I use a coupon?
Additional Support
Is this drum in stock?
Is X8 Drums on Facebook or MySpace?
What qualifies for free shipping?
How do I contact you?

  • Call X8 Drums Toll Free 1-800-771-9645
  • Drum Lessons
  • Djembe Sale