X8 Drums FAQ

Find quick answers to your questions below or call us toll free at 1-800-771-9645.

You can also reach our percussion instrument experts (also musicians) by e-mail at support@x8drums.com.

Chat with a live staff member:

Order Status
• Where is my tracking number?
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• My order never arrived.
Shipping and Returns
• Backordered Items
• Does free shipping apply to Hawaii and Alaska?
• How long will my order take to get to me?
• How do I track my order?
• How much is my shipping?
• How do I return my product?
• What is your return policy?
• When will my order ship?
International Shipping
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• Do you ship to my country?
Website Information
• Is the X8 Drums website secure?
• Prices
• Product Photos
• Privacy Policy
• Website Security
Pricing and Billing
• What are my payment options?
• When will my credit appear on my account?
• When will my credit card be charged?
Buyer's Guide
• I am worried about tuning the rope tuned drums. Is it hard?
• This is my first drum, which one should I get? Why?
• What size bag will fit my drum?
• What’s the difference between the various lines of djembe drums?
• Which size drum is right for me?
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I use a coupon?
Additional Support
• Is this drum in stock?
• Is X8 Drums on Facebook or MySpace?
• What qualifies for free shipping?
• How do I contact you?


  • Call X8 Drums Toll Free 1-800-771-9645
  • Drum Lessons
  • Djembe Sale